Mailroom Frequently Asked Questions

Welcome to the Emmanuel College Mailroom! The College is excited to support your Saint’s residential experience by providing efficient and reliable mail and package services with the help of our vendor, Collegiate Press.

Where is the Mailroom, and when is it open?

The Mailroom is in the Eisner Administration Building, Room 150 and is open Monday through Friday, 8:00 a.m. to 5:00 p.m. during the Fall and Spring semesters; and 8:00 a.m. to 5:00 p.m. during the Summer.  The Mailroom is not open and does not accept mail or packages on the weekend and is closed all major holidays.

When do I need to go to the Mailroom?

  • To retrieve letter mail
  • To retrieve oversized packages that do not fit in the Package Lockers
  • To retrieve packages that were not picked up within 5 business days from the package lockers
  • To drop off outgoing mail or packages that have been stamped or labeled with a prepaid carrier label
  • To speak with a Mailroom associate if information is needed

Where are the Package Lockers and when are they open?

The packages lockers are in the New Residence Hall on the first floor directly across from the gymnasium facilities. The lockers are available 24/7 for those with access to the NRH.

Where do I pick up my Letter Mail and Packages?

Letter Mail - letter mail will be stored in the mailroom and held for pick up. You will receive a notification to pick up your mail. Please be sure to have your student ID and your unit # when you are retrieving your mail. You can ask a Mailroom staff person to check to see if you have mail at any time during business hours. 

Packages - will be stored in the package lockers located in the New Residence Hall on the first floor directly across from the gymnasium facilities. Oversized packages will be stored at the Mailroom. Your email notification will let you know that you have received a package, and instructions for picking it up. For easier pick up, and to track your packages and mail, we recommend using the mobile App “MyMail Services.” Special accommodations can be made with using the lockers. The Mailroom will work with Student Affairs to facilitate those accommodations if possible.

Important – your package pick up notification coming from the Emmanuel College Mailroom is the only notification that indicates your package is ready for retrieval on campus.

Will I know if I have received letter mail or packages?

The email notification will tell you if you have letter mail or a package, and where to pick it up. For a single view on your incoming mail and packages, we recommend that you download MyMail Services to your mobile phone.

Who can receive mail and packages on campus?

Only residential students can receive mail and packages on campus. Commuter students must have mail and packages delivered to their current address. 

How do I receive my mailbox information?

The Office of Residence Life & Housing, in coordination with the Mailroom, assigns a mailbox number to first year students and that mailbox number is used for as long as they are a residential student at the Emmanuel College. Residence Life will provide students with their mailbox number by email, prior to arriving for the new semester.

Please note:  If a residential student changes to status to a commuter, they will lose their mailbox number assigned on campus for letter mail. If the status changes back to resident at any point, the student will receive a new mailbox number assignment.

How should mail and packages be addressed?

The correct address and format for all mail and packages for student is as follows:

Student Full Name – mailbox number
Emmanuel College
400 Fenway
Boston MA 02115-5725 

Do not put any nicknames or abbreviations of the students name on any mail or package. The name on the package and mail must match the name on the student ID for verification, accurate processing and delivery, and liability purposes. If the label on the package or mail is missing, incomplete, spelled incorrectly, a nickname, or unable to be clearly read for processing, the mail or package will be returned to the sender.

What if I want to send outgoing mail or a package?

  • If you want to send a letter, it must have the appropriate amount of postage (stamps) on it before you bring it to the mailroom.  Stamps can be found in the Bookstore (located in St. Joseph Hall, First Floor lobby).
  • All mail and packages must be labeled and sealed before coming to the mailroom.
  • Packages that are being sent out must have either a pre-paid label or a return label or have the required number of stamps.
  • Please cover the addresses on the label with tape to prevent damage to the address.  If the courier cannot read the label it will not be picked up.
  • UPS, FedEx, DHL, Lasership and the United States Post Office (USPS) pickup and drop off at the mailroom.
  • Amazon packages that do not have a UPS or USPS label cannot be left in the mailroom.  Students must make arrangements with Amazon about shipping Amazon packages.
  • Packages going out must be brought to the mailroom between 8:00 a.m. and 5:00 p.m.
  • Please ensure that your package is handed to one of the employees inside the mailroom.  Please do not leave packages outside the mailroom to prevent them being stolen or lost.

When do I get my letter mail?

The Mailroom receives mail from the USPS carrier daily, it is sorted by mailbox number and placed in the appropriate student letter mail folder. Students will receive a notification that they have received letter mail, and it can be picked up during normal business hours of the Mailroom

What happens if I don’t retrieve my letter mail?

During the academic year, any letter mail folder too full or overflowing with mail will be bundled up and the student will receive an e-mail notification as if it were a package.  If the student does NOT claim their mail after 5 business days of receiving this e-mail notification, the mail will be returned to the sender.

What happens to my mail at the end of the academic year?

At the end of the Spring semester (after Commencement), all letter mail folders will be cleared, and any mail left inside the folders will be returned to the sender. Mail received during the months of June, July and August will be forwarded by the Mailroom to the home address on file.

What size packages can I send/receive through the Mailroom?

Students may send packages 1 week before their move in date. 

Students are requested to send no more than 1 large box (18x18x24), 2 medium boxes (18x18x16), or 4 small boxes (16x12x12) at one time.

Anything larger than these dimensions will be returned to sender. Examples of these include: futons, small sofas, large computer chairs, mini refrigerators (over 19x19 or 1.9 cubic feet), extra-large television (more than 62 inches) or large projector screens.

How do I know when to come to the mailroom/package lockers for my package?

All student packages delivered to the Mailroom are processed, scanned and logged into the Q-Trak package tracking system.  Automated e-mails are sent to the students once the package is processed.  If the package is oversized the notification email will require the student to retrieve package in the Mailroom. 

Students must wait until they receive an e-mail like the sample below before coming to the Mailroom. Delivery e-mails from vendors like Amazon do not necessarily mean your package is available for pick-up.

Some Important Notes:

  • Students have up to 5 business days after receipt of the e-mail notification to retrieve their package from the package locker or Mailroom.  (Emmanuel Student ID is required to retrieve packages at the Mailroom).  Packages left in the locker after 5 business days will release a new email reminder to the student, and the package will be transferred to the mailroom. If the package is still not picked up after 5 days in the Mailroom, the package will be returned to sender.
  • The Mailroom cannot provide or make available carts to transport packages. 
  • Any package received at the Mailroom that is open, damaged or broken will be labeled as such for the student reference prior to placing it in the lockers. The Mailroom is not responsible for damages to packages. Questions or concerns should be directed to the appropriate carrier. 

How do I pick-up my package?

All students must present a valid student ID or driver’s license to pick up packages at the Mailroom.  If your student ID is lost or stolen, please see Campus Safety to process a new I.D. Card. To pick up packages at the Package lockers, you will simply need to follow the instructions in the email notification.

What if a delivery for a package is over the weekend?

If a package is tracked and scheduled to arrive on the weekend, it will be held by the carrier until the next available business (school) day and delivered when the Mailroom is open.  You must wait for the e-mail from the Mailroom to be able to claim your package.

What if my package needs refrigeration?

The Mailroom does not have refrigeration.  If you receive a “perishable” item that needs refrigeration, i.e. flowers, Edible Arrangements, or medication, it MUST be picked up by end of day (5:00 p.m.) on the day of delivery. Students will still receive an automated email from the QTrak Package Tracking system that a package has arrived for them. Parents should notify their student ahead of delivery to come to pick up the package ASAP.

What If the student has a medical disability?

The Q-Trak package lockers can be programmed for the student to access their packages with certain accommodations to make retrieval easier. Special accommodations can be made with using the lockers. The Mailroom will work with Student Services to facilitate those accommodations if possible, using the mobile App “My Mail Services.” The App provides a “touch free” way to access lockers and can eliminate the need to use the kiosk.

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