Mailroom Frequently Asked Questions

Welcome to the Emmanuel College Mailroom! The College is excited to support your Saint’s residential experience by providing efficient and reliable mail and package services with the help of our vendor, Collegiate Press.

Where is the Mailroom, and when is it open?

The Mailroom is located in Administration Building, Room 150 and is open Monday through Friday, 8:00 a.m. to 6:00 p.m. during the fall and spring semesters; and 8:00 a.m. to 5:00 p.m. during the summer.

The Mailroom is not open and does not accept mail or packages on the weekend and is closed on all major holidays.

All letter mail will be stored in the mailroom and placed in a Letter Mail File folder that is assigned for each student with a tracking bar code and identified by a 4 digits mailbox number.  The bar code is scanned and generates an email to notify students that mail arrived and if it is an important document a photocopy of the letter will be submitted with the email.  Packages will be stored at the packages lockers located in the New Residence Hall Building on the first floor directly across from the gymnasium facilities.  Students will retrieve packages using the mobile App “My Mail Services” or using the lockers kiosk by entering the 4 digit code that is presented in the email notification about packages.  If the package is oversize it will be stored in the mailroom and the student will receive a notification by email.


Who can receive mail and packages on campus?

Only residential students are able to receive mail and packages on campus. Commuter students must have mail and packages delivered to their current address.   


How do I receive my mailbox information?

The Office of Residence Life & Housing initially issues mailbox information with the first Emmanuel housing assignment. If students forget their mailbox assignment or combination, they should stop by the Mailroom.

PLEASE NOTE: if a residential student changes to a commuter, they will lose their mailbox on campus. If their status changes back to resident at any point, the student will receive a new mailbox assignment.


How should mail and packages be addressed?

The correct address and format for all mail and packages for students is as follows:        

Student Full Name and Mailbox number
Emmanuel College
400 Fenway
Boston, Ma. 02115  

Example:          

Jane Marie Doe Mailbox 9999
Emmanuel College
400 Fenway
Boston, Ma. 02115  

DO NOT put any nicknames or abbreviations of the students name on any mail or package. The name on the package and mail must match the name on the student ID for verification, accurate processing and delivery, and liability purposes. If the label on the package or mail is missing, incomplete, spelled incorrectly, a nickname, or unable to be clearly read for processing, the mail or package will be returned to the sender.


What if I want to send outgoing mail or a package?

  • If you want to send a letter, it must have the appropriate amount of postage (stamps) on it before you bring it to the mailroom. Stamps can be found in the Bookstore (located in the JYC on the second floor).
  • All mail and packages must be labeled and sealed before coming to the mailroom.
  • Packages that are being sent out must have either a pre-paid label or a return label if not paying with stamps.
  • Please cover the addresses on the label with tape to prevent damage to the address. If the carrier cannot read the label it will not be picked up.
  • UPS, FedEx, and the United States Post Office (USPS) pickup and drop off at the mailroom.
  • Amazon packages that do not have a UPS or USPS label cannot be left in the mailroom. Students must make arrangements with Amazon about shipping Amazon packages.
  • Packages going out must be brought to the mailroom between 8:00 a.m. and 5:00 p.m.
  • Please ensure that your package is handed to one on the employees inside the mailroom. Please do not leave packages outside of the mailroom to prevent them being stolen or lost.

Where is my mailbox?

Mailboxes are located in St. Joseph Hall, off the main lobby, regardless of your on-campus housing assignment. 


When do I get my mail?

When the mail is dropped off by the USPS carrier, it is sorted by mailbox number and placed in the appropriate student mailbox daily. Please plan to check your mailbox at least once per week after 4:00 p.m.


What happens if I don't check my mailbox?

During the academic year, any mailbox too full or overflowing with mail, it will be bundled and the student will receive an e-mail as if it were a package. If the student does NOT claim their mail after 5 days of receiving this e-mail, the mail will be returned to the sender.


What happens to my mail at the end of the academic year?

At the end of the spring semester (after Commencement), all mailboxes will be cleared and any mail left inside the mailbox will be returned to the sender.


What size packages can I send/receive through the Mailroom?

Students may send packages 1 week before their move in date. Because of storage, as well as liability concerns, any package sent to the Mailroom more than a week before the student move in dates will be returned to the sender.

Students are requested to not send more than 1 large box (18x18x24); 2 medium boxes (18x18x16); or 4 small boxes (16x12x12) at one time.

Anything larger then these dimensions will be returned to sender. Examples of these include: futons, small sofas, large computer chairs, mini refrigerators (over 19x19x19 or 1.9 cubic feet), extra large television (more than 62 inches) or large projector screens.


How do I know when to come to the mailroom for my package?

All student packages delivered to the Mailroom are processed, marked with the student name and the date of delivery and then logged into the W.I.T.S. package tracking system. Automated e-mails are sent out to the students once the package is processed. 

Students must wait until they receive an e-mail like the sample below before coming to the Mailroom. Delivery e-mails from vendors like Amazon do not necessarily mean your package is available for pick-up.

From: mailer@witstracking.com [mailto:mailer@witstracking.com]
Sent: Friday, August 31, 2018 10:45 AM
To: doeja <doeja@emmanuel.edu>
Subject: You have a package at the Emmanuel College Mailroom.

Your package is available for pickup at the Mailroom located in Room 150 of the Administration Building. Please retrieve your package as soon as possible. Packages that are not picked up within 5 business (school) days will be returned to sender.  The Mailroom is open Monday–Friday from 8:00 a.m. to 6:00 p.m. Students muct pick up packages before 5:45 p.m. Please call 617-735-9933 or email the mailroom at mailroom@emmanuel.edu if you cannot retrieve your package within 3–5 days of your email notification so that other arrangements can be made.

Recipient Name: Jane Doe
Tracking Number: WHQM00LGHM0002125
Carrier: Certified Mail (USPS)
Sender:
Date: Aug 31 2012 10:44AM 

Some important notes:

  • Students have up to 5 business days after receipt of e-mail to bring their Emmanuel ID to the mailroom and pick up their package. Packages left in the mailroom after 5 business days will be returned to the sender.
  • The Mailroom can not provide or make available carts to transport packages.
  • Any package received at the Mailroom that is open, damaged or broken will be labeled as such for the student reference. The Mailroom is not responsible for damages to packages. Questions or concerns should be directed to the appropriate carrier.

How do I pick up my package?

All students must present a valid student ID or driver's license to pick up packages at the Mailroom. If your student ID is lost or stolen, please see Campus Safety to get another one.


What if a delivery for a package is over the weekend?

If a package is tracked and scheduled to arrive on the weekend, it will be held by the carrier until the next available business (school) day and delivered when the Mailroom is open.

You must wait for the e-mail from the mailroom to be able to claim your package.


What if my package needs refrigeration?

The Mailroom does not have refrigeration. If you receive an item that needs refrigeration, i.e. flowers, Edible Arrangements, or medication, it MUST be picked up by end of day (5:45 p.m.) on the day of delivery. Students will still receive an automated email from the WITS Package Tracking system that a package has arrived for them. Parents should notify their student ahead of delivery to come to pick up the package ASAP.


What if the student has a medical disability?

The Q-Trak package lockers are programmed for the student to access their packages at the lower level lockers using the mobile App “My Mail Services”.  The mailroom associate will program the lockers to access the first available one when scanning the packages. The App will prevent student from using the kiosk and save time.

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