Help and Support
The IT Helpdesk is available Monday through Friday between the hours of 8 AM and 5 PM, with extended faculty support available Monday through Thursday between 5 PM and 7 PM. Most issues can only be worked on during normal hours. For more information about how to contact the Helpdesk, click here!
For some educational systems, the IT Helpdesk will refer your issue to ATIG when necessary.
The IT Helpdesk provides walk-in, phone, and email assistance for almost all systems and technologies used across campus.
Some issues may require a different service level and can’t be adequately addressed with a particular reporting method. In these cases, your issue will always be documented in our ticketing system and further arrangements will be made.
Visit us in the Eisner Administration Building, room 133.
If you need support with portable hardware, like your laptop or cell phone, you can bring it in to be looked at by one of our representatives.
You can call us at (617) 735-9966.
If you need support where you are for a time-sensitive issue, such as issues with A/V technology in a classroom, you can call us and one of our representatives will head to your location.
We can be reached at helpdesk [at] emmanuel.edu.
For less urgent issues, like requests for access, non-emergent problems, or general questions, you can write us an email and one of our representatives will get back to you in a timely manner.