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The IT Helpdesk is available Monday through Friday between the hours of 8 AM and 5 PM, with extended faculty support available Monday through Thursday between 5 PM and 7 PM. Most issues can only be worked on during normal hours.
For some educational systems, the IT Helpdesk will refer your issue to ATIG when necessary.

The IT Helpdesk provides walk-in, phone, and email assistance for almost all systems and technologies used across campus.

Some issues may require a different service level and can’t be adequately addressed with a particular reporting method. In these cases, your issue will always be documented in our ticketing system and further arrangements will be made.