Remote Access (VPN)

Remote access off-campus to access Emmanuel IT Services

Remote Access Services through Virtual Private Network (VPN) provides Emmanuel College members with connectivity to IT services from off campus. For the full list of services supported through VPN, see the list below. Emmanuel College Information Technology supports Cisco's Any Connect Secure Mobility Client as its primary VPN client. It is compatible with both Windows and Mac operating systems.

Available To:
Staff and Faculty

(Staff Department members that primarily rely on one of the systems requiring VPN will be provided VPN access by default. To request VPN, please click on the Request Service tab. Student access is prohibited.)

What does it do?

• Provides a solution for users to work remotely from off campus and connect to integrated services that are normally only available on campus.

• Provides the ability to work through the various port blocks and firewalls that Internet Service Providers (ISPs) and administrators have built that often interrupt mission critical work from being accomplished remotely.

• Provides access to shared network files and folders to continue collaboration from off-site on Emmanuel provided laptops only.

• VPN provides a secure connection to the Emmanuel network but is not what some people call "Remote Desktop" and does not allow users to remotely access another computer.

What systems require VPN for usage off campus?

The list below indicates services you can access off campus without VPN and those which require VPN. If the system or service you are looking for isn't listed, please contact the IT Helpdesk for more information:

DOES NOT REQUIRE VPN REQUIRES VPN
Outlook and Web Email Ellucian Colleague*
EC Learn Ellucian Recruiter*
ADP Workforce Now Informer
MySaints Portal ImageNow*
Online Academic Resources Shared Documents/Network Drives
OneDrive Raiser's Edge*
Ingeniux CMS

*Usage may also require Emmanuel provided computer and/or associated software installation

Tutorials and Guides

All Emmanuel issued laptops have the VPN client pre-installed. If you are working from a personal computer, follow the steps below to install the client and get connected.

Technical Requirements
Cisco Any Connect Secure Mobility Client and service will work on Macs running OS X 10.7 or later, Windows 7, 8, and 10 including 64-bit versions.

How to get connected

Emmanuel College users with VPN access can connect to Emmanuel's VPN by using the Cisco Any Connect Secure Mobility Client already pre-installed on an Emmanuel laptop. For a connecting with a non-Emmanuel device, please email the IT Helpdesk at Helpdesk@emmanuel.edu for further isntructions or use the request tab to submit a VPN request to the IT Helpdesk.

To use VPN, verify that your device is connected to a wireless network at your remote location, open the Cisco Any Connect Secure Mobility Client application, and connect to ecfw.emmanuel.edu. You will then be prompted for your Emmanuel login credentials as well as a method of mutli-factor authentication. Please note, that unlike other services that use Duo for authentication, the VPN tool will not prompt you before sending a notification to the associated mobile device. Instead, once credentials have been entered, please check this device immediately to accept authentication. Once authenticated, you will automatically connect to the VPN.

Tutorials
Please select the corresponding guide for usage of VPN on your specific operating system: 

Instructions for using VPN on a PC

Instructions for using VPN on a Mac

FAQs

Frequently Asked Questions

Do I need an internet connection to use VPN?

Yes. VPN establishes a secure and private connection between your computer and Emmanuel's network through the internet. If working remotely, you must establish a connection to the internet before connecting through the VPN client.

Should I turn on VPN while on campus?

No. VPN is only required when working off campus and when connecting through a different internet enabled network.

How long can I stay connected to VPN?

For security purposes, every VPN session disconnects after 3 hours by default. Simply reconnect to create a new VPN session after VPN timeout.

How can I test that my VPN is working?

Once you have the client installed and configured, you should receive a message indicating a successful connection status.

What is remote desktop and can I use it?

Remote desktop enables a computer to be controlled remotely by another computer across networks. Due to security and reliability concerns, remote desktop is not a service provided or supported by Emmanuel IT unless individually approved by the Director of IT Services and Support or Chief Information Officer. In exchange for a lack of remote desktop service, Emmanuel IT has set a standard to replace Staff and Faculty desktops with laptops for all users requiring remote access with VPN. If you require remote access and do not yet have an Emmanuel provided laptop, contact the Helpdesk to submit a laptop request.

Request Service

How to request Remote Access (VPN)

Staff Department members that primarily rely on one of the systems requiring VPN will be provided VPN access by default. Student access is prohibited. Access is limited by licensing and availability. Any other Emmanuel College staff or faculty member can request access by contacting the Emmanuel College IT Helpdesk.

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