Frequently Asked Questions
Do I need an internet connection to use VPN?
Yes. VPN establishes a secure and private connection between your computer and Emmanuel's network through the internet. If working remotely, you must establish a connection to the internet before connecting through the VPN client.
Should I turn on VPN while on campus?
No. VPN is only required when working off campus and when connecting through a different internet enabled network.
How long can I stay connected to VPN?
For security purposes, every VPN session disconnects after 3 hours by default. Simply reconnect to create a new VPN session after VPN timeout.
How can I test that my VPN is working?
Once you have the client installed and configured, you should receive a message indicating a successful connection status.
What is remote desktop and can I use it?
Remote desktop enables a computer to be controlled remotely by another computer across networks. Due to security and reliability concerns, remote desktop is not a service provided or supported by Emmanuel IT unless individually approved by the Director of IT Services and Support or Chief Information Officer. In exchange for a lack of remote desktop service, Emmanuel IT has set a standard to replace Staff and Faculty desktops with laptops for all users requiring remote access with VPN. If you require remote access and do not yet have an Emmanuel provided laptop, contact the Helpdesk to submit a laptop request.