Over-the-Phone Assistance

The IT Helpdesk provides telephone support at 617-735-9966 on all Emmanuel technologies.

A member of the IT team will record the details of your issue/request, your contact information, and begin to diagnose/process your issue/request. This is an effective way to resolve time sensitive issues with a support technician. If a problem cannot be resolved over the phone, a support ticket will be opened at the time of the call and linked to the user's email address to provide a method for future communications. The IT Helpdesk is open for standard support Monday - Friday, 8:00 a.m. - 5:00 p.m. Extended faculty support is available Monday - Thursday, 5:00 p.m. - 7:00 p.m.

Over the phone assistance is effective way to resolve time sensitive issues with a support technician. If a problem cannot be resolved over the phone, a support ticket will be opened at the time of the call and linked to the user's email address to provide a method for future communications. Some issues/requests can't be completed effectively by phone. In these cases, a member of the IT team will schedule a visit or ask that you bring your technology to the IT Helpdesk.

To utilize our telephone support, contact the IT Helpdesk at 617-735-9966 during our normal operating business hours.

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