Erin Purcell '24: Helping People on their Worst Days
For career inspiration, Erin looked no further than her family of first responders and their calling to “help people on their worst days.”
The IT Helpdesk provides telephone support at 617-735-9966 on all Emmanuel technologies.
A member of the IT team will record the details of your issue/request, your contact information, and begin to diagnose/process your issue/request. This is an effective way to resolve time sensitive issues with a support technician. If a problem cannot be resolved over the phone, a support ticket will be opened at the time of the call and linked to the user's email address to provide a method for future communications. The IT Helpdesk is open for standard support Monday - Friday, 8:00 a.m. - 5:00 p.m. Extended faculty support is available Monday - Thursday, 5:00 p.m. - 7:00 p.m.
Over the phone assistance is effective way to resolve time sensitive issues with a support technician. If a problem cannot be resolved over the phone, a support ticket will be opened at the time of the call and linked to the user's email address to provide a method for future communications. Some issues/requests can't be completed effectively by phone. In these cases, a member of the IT team will schedule a visit or ask that you bring your technology to the IT Helpdesk.
To utilize our telephone support, contact the IT Helpdesk at 617-735-9966 during our normal operating business hours.
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