Erin Purcell '24: Helping People on their Worst Days
For career inspiration, Erin looked no further than her family of first responders and their calling to “help people on their worst days.”
Emmanuel’s IT Helpdesk provides walk-in assistance, telephone assistance as well as assistance through email.
Students, Faculty, Staff
General laptop diagnostic and virus removal for both Macs and PCs. We provide the collective expertise of both professional and student customer service representatives, and will triage and re-route issues to other services areas when necessary. Emmanuel IT does not make hardware or major software repairs to student computers. All support to student hardware is on a "best effort" nature and focused on educating the student on best route to repair themselves or get cost effective repairs outside Emmanuel.
*Critical computer issues such as hardware failures and operating system failures cannot be repaired or covered by the IT Helpdesk excluding Emmanuel issued computers.
An Emmanuel ID
Visit the IT Help Desk located in the Administration Building, Room 133.
Walk-in hours: 8AM-5PM Monday - Friday, excluding Institute holidays
Staff, Faculty, Students
The IT Helpdesk provides telephone support at 617-735-9966 on all Emmanuel technologies.
A member of the IT team will record the details of your issue/request, your contact information, and begin to diagnose/process your issue/request.
The IT Helpdesk is open for standard support Monday - Friday, 8:00 a.m. - 5:00 p.m. Extended faculty support is available Monday - Thursday, 5:00 p.m. - 7:00 p.m.
Some issues/requests can't be completed effectively by phone. In these cases, a member of the IT team will schedule a visit or ask that you bring your technology to the IT Helpdesk.
To utilize our telephone support, contact the IT Helpdesk at 617-735-9966 during our business hours.
Staff, Faculty, Students
Walk-in support is available during business hours by visiting the IT Helpdesk in Administration Building, Room 133.
A member of the IT team will record the details of your issue/request, your contact information, and begin to diagnose/process your issue/request.
The IT Helpdesk is open for standard support Monday - Friday, 8:00 a.m. - 5:00 p.m. Extended Faculty support is available Monday - Thursday, 5:00 p.m. - 7:00 p.m.
Some issues/requests can't be completed during a walk-in visit. In these cases, a member of the IT team will coordinate to follow up with you once the work is complete.
To utilize our walk-in support, visit the IT Helpdesk in the Administration Building, room 133.
Emmanuel is a place where students broaden their sense of what’s possible and prepare for inspiring careers in an ever-changing world. Be here.