IT Helpdesk Support and Services

Emmanuel’s IT Helpdesk provides walk-in assistance, telephone assistance as well as assistance through email.

Available To:

Students, Faculty, Staff

Benefits and key features:

General laptop diagnostic and virus removal for both Macs and PCs. We provide the collective expertise of both professional and student customer service representatives, and will triage and re-route issues to other services areas when necessary. Emmanuel IT does not make hardware or major software repairs to student computers. All support to student hardware is on a "best effort" nature and focused on educating the student on best route to repair themselves or get cost effective repairs outside Emmanuel.

*Critical computer issues such as hardware failures and operating system failures cannot be repaired or covered by the IT Helpdesk excluding Emmanuel issued computers.

Requirements:

An Emmanuel ID

Getting started

Visit the IT Help Desk located in the Administration Building, Room 133.

Walk-in hours: 8AM-5PM Monday - Friday, excluding Institute holidays

Available to:

Staff, Faculty, Students

Description:

The IT Helpdesk provides telephone support at 617-735-9966 on all Emmanuel technologies.
A member of the IT team will record the details of your issue/request, your contact information, and begin to diagnose/process your issue/request.

The IT Helpdesk is open for standard support Monday - Friday, 8:00 a.m. - 5:00 p.m. Extended faculty support is available Monday - Thursday, 5:00 p.m. - 7:00 p.m.

Some issues/requests can't be completed effectively by phone. In these cases, a member of the IT team will schedule a visit or ask that you bring your technology to the IT Helpdesk.

To utilize our telephone support, contact the IT Helpdesk at 617-735-9966 during our business hours.

Available to:

Staff, Faculty, Students

Description:

Walk-in support is available during business hours by visiting the IT Helpdesk in Administration Building, Room 133.
A member of the IT team will record the details of your issue/request, your contact information, and begin to diagnose/process your issue/request.

The IT Helpdesk is open for standard support Monday - Friday, 8:00 a.m. - 5:00 p.m. Extended Faculty support is available Monday - Thursday, 5:00 p.m. - 7:00 p.m.

Some issues/requests can't be completed during a walk-in visit. In these cases, a member of the IT team will coordinate to follow up with you once the work is complete.

To utilize our walk-in support, visit the IT Helpdesk in the Administration Building, room 133.

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