Emmanuel’s IT Helpdesk provides walk-in assistance, telephone assistance as well as assistance through email.
Students, Faculty, Staff
General laptop diagnostic and virus removal for both Macs and PCs. We provide the collective expertise of both professional and student customer service representatives, and will triage and re-route issues to other services areas when necessary. Emmanuel IT does not make hardware or major software repairs to student computers. All support to student hardware is on a "best effort" nature and focused on educating the student on best route to repair themselves or get cost effective repairs outside Emmanuel.
*Critical computer issues such as hardware failures and operating system failures cannot be repaired or covered by the IT Helpdesk excluding Emmanuel issued computers.
An Emmanuel ID
Visit the IT Help Desk located in the Administration Building, Room 133.
Walk-in hours: 8AM-5PM Monday - Friday, excluding Institute holidays
Staff, Faculty, Students
The IT Helpdesk provides telephone support at 617-735-9966 on all Emmanuel technologies.
A member of the IT team will record the details of your issue/request, your contact information, and begin to diagnose/process your issue/request.
The IT Helpdesk is open for standard support Monday - Friday, 8:00 a.m. - 5:00 p.m. Extended faculty support is available Monday - Thursday, 5:00 p.m. - 7:00 p.m.
Some issues/requests can't be completed effectively by phone. In these cases, a member of the IT team will schedule a visit or ask that you bring your technology to the IT Helpdesk.
To utilize our telephone support, contact the IT Helpdesk at 617-735-9966 during our business hours.
Staff, Faculty, Students
Walk-in support is available during business hours by visiting the IT Helpdesk in Administration Building, Room 133.
A member of the IT team will record the details of your issue/request, your contact information, and begin to diagnose/process your issue/request.
The IT Helpdesk is open for standard support Monday - Friday, 8:00 a.m. - 5:00 p.m. Extended Faculty support is available Monday - Thursday, 5:00 p.m. - 7:00 p.m.
Some issues/requests can't be completed during a walk-in visit. In these cases, a member of the IT team will coordinate to follow up with you once the work is complete.
To utilize our walk-in support, visit the IT Helpdesk in the Administration Building, room 133.
When choosing a college, Eileen knew two things for sure—that she would be able to get to know her professors and peers and that she wanted to be in an area in which she would have myriad opportunities in the research and medicine.
When Melissa started at Emmanuel, she chose what she believed to be two separate and distinct majors—studio art and history—to fulfill her both her personal and professional interests.
Kai has always had the inclination to try to make any situation better. When he was searching for colleges, Emmanuel's social justice mission resounded deeply with his ideals of supporting those who need the help.
Robert’s interest in the workings of the wider world grew in 2011 as the Arab Spring became international news. “I love history,” he said, “so knowing the history of the states as well as their current affairs made their actions and interactions much more interesting to me.”
Growing up in a suburban town outside of Boston, going to college in the city had always been a goal for Jake. After touring Emmanuel's campus he felt it had the perfect mixture of “small campus feel and big city appeal.”
After taking on undergraduate research with Boston Children's Hospital and Harvard Medical School, Sarah obtained a research position as a post-baccalaureate researcher at the National Institutes of Health in Bethesda, Maryland, where she studies Fragile X Syndrome.
Michael chose Emmanuel because of its location in Boston and its proximity to the city's "big players," specifically its leading names in the financial industry.
What began as an on-campus job in Emmanuel's student center transformed into a new career path for Jessie, one that brought her to Harvard University as a master's candidate in higher education administration.
Chemistry graduate Jennifer Scarborough '17 has found a way to combine her love for science and education. She shares her enthusiasm for the subjects as an education associate in the Hall of Human Life exhibit at Museum of Science Boston—one of the top science museums in the country (according to National Geographic).
In May 2019, Emmanuel College was selected as one of 100 Boston-area nonprofits to receive a $100,000 grant through Cummings Foundation's "$100K for 100" program. The grant will help support service initiatives through Emmanuel's Cardinal Seán O'Malley Center for Mission & Ministry.
At Emmanuel, management major Juan Sebastian Levy '14 prepared to succeed in an increasingly global society, experience that has taken him to Wayfair's offices in Berlin and back to Reebok's international headquarters in Boston.
As a high school student Benjamin Craig's motto was, "Here's my plate, load it on." He brought that mentality with him to Emmanuel, where he has always been ready to take on a new opportunity.
Emmanuel is a place where students broaden their sense of what’s possible and prepare for inspiring careers in an ever-changing world. Be here.
Questions?
617-735-9715
