1. What printing and imaging services does IT provide?
Emmanuel IT has partnered with Toshiba to provide 46 multi-function print devices for Staff and Faculty. These devices will be on every floor of each building to provide easy access for all employees. Each of these devices provides full printing, scan to email (B/W and Color), and copying. Additionally, select locations on campus will provide access to color printing/copying and fax capabilities. See the "Device Locations" tab for location details.
This system also provides the ability for Staff and Faculty to print from any computer (including non-Emmanuel computers) and retrieve the print on any Emmanuel print device using our "Web Print" functionality (http://ECPrint.emmanuel.edu). Additional details about this impact on your needs are provided in other FAQ's below.
2. How do I use the EC Print system?
The two steps to printing are to upload/print your document then release your print at any print device. You can upload your document by either simply using the normal "Print" functionally of the Emmanuel computer provided your or by using Web Print on the EC Print site . For a video tutorial on using the Web Print, click here. With this system, the uploaded document is not sent to a specific print devices but instead stored in our print system. The user would then visit any print location on campus to complete the print by tapping their ID and selecting the associated print listing (see instructions for using our devices in the "Tutorials and Guides" tab). This provides many benefits, including the ability to print from adjunct personal laptops using Web Print, protection from a printer out of toner/paper, ability to avoid busy print locations, and paper savings for prints with errors.
3. What functionality is provided by our print devices?
All devices are able to scan and copy as well as print. Since users print to a personalized queue instead of a specific printer, users can release any document held in their personal print queue from any print device on campus. Additionally, all of the devices are multifunctional devices and are extremely efficient in conserving energy and toner.
4. Where are the print devices located?
Each Faculty and Staff member will have access to all printers on campus. Your department or area will be equipped with a print device for your primary usage, but other devices may have different functionality for occasional use. For a detailed list devices and where they are located, see the "Device Locations" tab.
6. I used the Copy Center for certain print projects in the past. Is the Copy Center still available?
Given the lower cost of our EC Print print services, we highly recommend the use of EC Print devices instead of your basic Copy Center needs. Although ECPrint devices provide many of the print needs once done by the Copy Center, there are other services provided or unique scenarios in which the Copy Center can still be helpful. The use of the Copy Center is contingent on budget approval. The copy center is not a service provided by the IT department.
7. If I don't have my ID with me, can I still use the new print devices?
Yes. Although tapping your ID is the most convenient method of accessing the devices, you can also manually enter your Emmanuel username and password on the touch panel.
8. I am concerned that other users will be able to read/take my printed documents before I get to them. Should I be concerned?
No. Because the system is based on released jobs from a personal queue, the device will not print the job until you authenticate your identity at the device and release it.
9. Is there color printing available?
Yes. There are a variety of color printing devices on campus for all users. Locations include the Library, Administration Building, Wilken's Science Center, and more. (see "Device Locations" tab)
10. What is Web Print and is that the only way to print?
Web Print is the web-based tool for users to see their current print usage, print history, and upload documents to be printed from any computer. To access Web Print, click on the "EC Print" on the MySaints Portal Applications list or go to http://ECPrint.emmanuel.edu. For specific instructions and more details, go to the "Tutorials and Guides" tab.
No, Web Print is not the only way to print. Users can still print from their Emmanuel provided computer or any public computers offered by Emmanuel IT, but would release their print jobs in the same fashion as printing from Web Print.
11. What are the limitations between using Web Print and printing from an Emmanuel computer?
Although Web Print is convenient, it does have limitations. When printing using Web Print, only certain file types can be printed. These file types are word, excel, powerpoint, and PDF. Additionally, printing in these formats will use the default settings, therefore some custom printing options are not available by default (printing specific pages, multiple slides per page, etc.). There are ways to achieve some custom printing by saving items as PDF's and adjusting the PDF settings. For tutorials on different custom printing options, see the "Tutorials and Guides" tab.
In comparison, printing from an Emmanuel computer has no such limitations. This print method is the same as previously provided in the Library Reference area and Computer Lab. Students or employees who want more control with a specific print should visit an Emmanuel computer station, such as in the dorm lobbies or Library, or use their Emmanuel provided computer.
12. What if I need to print documents other than Office/PDF or with custom print settings?
Although using our Web Print functionality is convenient, it has some limitations when printing documents not in office or pdf format. In most cases, commonly used applications provide the ability to save into either office (.doc, .xls, etc.) or into .pdf. Once in these formats, Web Print will work perfectly for you. On the other hand, when using custom formatting, such as printing 3 powerpoint slides per page, there are settings that need to be adjusted during the save process.
Students can also print from the public computers in the dorm lobbies, Library Reference Area, Library Computer Lab, or others to get normal print capabilities. In this case, a pop-up box will appear asking a user to login before the print is complete. You would then retrieve your print at one of our devices as normal.
13. Is there a print/copy quota for users?
Staff and Faculty have no print/copy quota or limit. Staff and Faculty print/copy usage will be monitored (in terms of volume, not document specifics) and shared with Faculty/Staff Administration as deemed necessary to ensure proper use, fiscal responsibility, and environmental responsibility.
Students do have a print/copy quota. See the "Student FAQ" tab to learn more.
14. Who provides toner/paper for devices? Who provides service?
IT provides paper and toner for all public devices listed in the "Public Print Devices Locations and Features" list on the EC Print information site. For any device outside of this list, paper (purchase and installation) and toner (installation) is the responsibility of the Staff or Faculty department in the print area. New toner for these devices is automatically shipped to the associated department once the toner level reaches 10%.
15. How do I submit a service call?
Please contact the IT Helpdesk either by phone or email to submit a support request. All vendors used prior to the new print system (ex. Page After Page, A-Cal) are no longer in use by the college and should not be contacted.
16. What data does IT collect about printing and how is it being used?
With EC Print, IT is able to monitor print volume across devices to ensure that all devices are working within their limitations. In addition, we are able to measure environmental impact of devices and users. IT does not collect any information regarding the contents of documents submitted, only the cost associated with printing the document. By using a cost per page model, we are able to quantify usage and impact across campus to better understand and fulfill the needs of the college as a whole.
17. What is the student quota and when is it reset?
See the "Student FAQ" tab for this information.
18. What happens when a student quota reaches $0?
Once a student has exhausted the $35 print quota, print costs will then be pulled in $1.00 increments from your Fenway Cash on your Fenway Card. Adding money to your Fenway Cash is no different for print than for purchasing other items. If the quota has been exhausted and there is no Fenway Cash available, the print device will display an error until funding is added. You can add value to your Fenway Card account by using the link under "My Accounts" on the MySaints Portal.
Example: If a student is at $0 remaining in quota and prints a document costing $.21, $1.00 will be removed from Fenway Cash and transferred to their Web Print account. The $.21 will then be removed from the Web Print account, leaving $.79.
19. I have a student worker who is required to print as part of their work responsibilities. How does this impact their quota and can I request additional quota allocation?
Students that work for an on-campus department or are part of a student organization and have print responsibilities attached with this membership can get an increase in their print quota. To get this increase, the supervisor or student activities advisor for that student must submit a print quota increase request by emailing the Helpdesk with the student name and number of pages needed. Once approved, this increase is only active for the requested semester. A new request must be submitted for each semester as necessary.
20. Does scanning or faxing have a cost?
No. Scanning and faxing are free services. The only services that have costs associated to the college are printing and copying. Scanning and faxing do not charge to a student quota.
21. Can I print double sided and why would I want to?
Yes. All print devices have the ability to print double sided. Double sided printing is highly encouraged by the college to reduce waste of paper and decrease environmental impact. Students who print double sided receive a 15% discount per page. Any print job that exceeds 9 pages will be prompted for duplex printing.
22. I printed something, but don't need it anymore. What should I do?
Prints that are not released are deleted from your queue after 24 hours, so you don't have to do anything. You could also go to a print device and choose to "Cancel" a print from your queue. Students are not charged for these prints, as only prints that are released from a print device incur a charge.
23. How can I save Emmanuel money on printing/copying?
Here are some tips on how to minimize your environmental impact:
Release only the documents you need
Proof read your work before printing
Select double-sided printing whenever possible
Print PowerPoint presentation as handouts, selecting to print 6 slides per page
24. Can I print from off campus?
Yes - ECPrint is available for uploading documents at anytime, anywhere.
25. I printed using the color queue, but when I go to the print device I don't see my print job. What do I do?
When printing a document to the color queues, you will only be able to view/print from a color print device. See our list of locations on the EC Print Information site or reference the instructions near your local print device for the nearest color device.