Telephone and Voicemail Services

Advanced telephone services utilizing Cisco VOIP technology.

The standard configuration for phone services on Emmanuel's campus is supported by Cisco VoIP (Voice over Internet Protocol). VoIP technology provides a number of advanced features including integration with Cisco Unity Visual Voicemail services.

Visual Voicemail is an alternative to audio voicemail where the screen is used to work with messages, rather than audio prompts. Click here for a full guide to using visual voicemail on campus.

Available To:

Full-time Staff and Faculty

What does it do?

  • VoIP phones plug directly into a network ports instead of a dedicated analog phone ports and enable flexibility when moving between office areas.

  • Additional extensions to dedicated department lines may be added to Staff/Faculty phones upon request.

  • Local and limited long distance calling are available as basic telephone features.

Voicemail

  • All phones feature a dedicated extension that is assigned a voicemail box to receive and store messages for individual users as well as departments.

  • Password resets are available upon request as well as remote access to voicemail from off-campus.

Tutorials + Guides

For an overview on using basic calling functions, accessing Cisco Unity Voicemail or how to setup your voicemail box for the first time, please use the tutorial below:

Voicemail Service Tutorial

For an overview of the physical IP phone hardware and button features, please use the guide below:

Cisco 8841 Phone Guide

Providing legacy connections for fax machines and credit card readers.

Legacy hardware that utilizes analog telephone line connections are supported on a case-by-case basis. For more information, please contact the Helpdesk.

Request Service

Staff/Faculty members that require telephone and voicemail services at the time of hire will automatically recieve a dedicated line and IP phone as the default hardware configuration. For all other requests, please contact the Helpdesk.

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