At Emmanuel, we are following closely the evolution of the novel coronavirus (COVID-19) outbreak and taking thoughtful actions, based on the best and most authoritative data.

The following FAQs reflect the College’s current coronavirus policies and resources. We will continue to update this page frequently. Please continue to send your questions to our Emergency Preparedness Committee at preparedness@emmanuel.edu or call 617 735-9715.

Any faculty or staff who have questions should contact the Office of Human Resources at 617 735-9991 or hr@emmanuel.edu.

College Operations and Contingency Plan

Emmanuel College will extend Spring Break for students through Tuesday, March 17th. From Wednesday, March 18th through the end of the spring 2020 semester, classes will be delivered in an online-only format. During this time, all residence halls will be closed. Offices all remain open virtually. 

All Admissions campus tours, information sessions, visits are canceled. The College’s in-person EC Incoming event on Sunday, April 5th will be replaced by multiple virtual sessions. Emmanuel’s Office of Admissions has communicated this change with admitted students. If you have questions or would like more information regarding these programs, please contact Admissions at 617-735-9715 or admissions@emmanuel.edu.

Spring 2020 semester housing and meal plan charges (room and board) will be prorated based on the time remaining in the semester. Tuition and fees will not be refunded. Further details regarding the refund process and timeline will be provided in a forthcoming communication.

Unless you have requested and received approval to remain on campus beyond March 31st, your spring semester housing and meal plan charges will be prorated by 50%; the prorated amount is not dependent on when you remove your belongings from the residence hall. 

Tuition and fees (student activity, health service and course fees) will not be refunded. We are fortunate to be at the 50% point of the semester and while we are moving from face-to-face instruction to online instruction beginning on March 18th, the College remains operational and everything is in place for students to complete spring 2020 courses and fulfill academic requirements. 

The housing and meal plan credits have been applied to student accounts. An email notification was sent to students on Friday, March 20th with more information. Students can refer to this email for next steps, as submission of our online Refund Request Form is required to provide instructions for processing your refund. 

We anticipate the refund process will take several weeks. If you are in need of more immediate financial assistance to return home, please contact the Office of Student Financial Services at financialservices@emmanuel.edu or 617-735-9938. We appreciate your patience as we work through this process.   

With the exception of scholarships and grants that were awarded all or in part to pay for the cost of room and board (e.g. Resident Assistant Scholarships, Housing Grants, Emmanuel Grants, etc.), financial aid will not be impacted. If financial aid is prorated, this will appear on your account at the same time as the room and board credit.

If you are enrolled in the monthly payment plan, you do not need to cancel your upcoming payments. If you no longer have a balance due after any credits are applied to your account, the April payment will be canceled by the College.

Contact the Office of Student Financial Services at 617-735-9938 or financialservices@emmanuel.edu. 

At this time, there is no prorated refund of the Blue Cross Blue Shield plan. Students enrolled in this plan are still eligible to use the plan through mid-August. For more information on the expanded coverage provided through this plan, visit www.universityhealthplans.com. 

Spring semester parking charges will be prorated by 50% and student passes will no longer be valid. 

Students will receive a refund for the month of April and the credit will be applied to their student account.

Emmanuel will formally postpone its May 16th Commencement Exercise on the College’s campus. We are continuing to explore ways to honor our 2020 graduates and will make every effort to hold a special and memorable event at a time informed by public health and safety recommendations. 

Yes, all previously scheduled on-campus events for the spring semester have been canceled.

No, the Great Northeast Athletic Conference (GNAC) has canceled the spring season for all sports.

Yes, the Emmanuel College Bookstore will continue to be open Monday through Friday from 9.30 a.m. - 2:00 p.m. The Bookstore can also continue to be accessed online. The Bookstore is offering free ground shipping on all orders. Plus, for any students with rental books, the Bookstore is offering free shipping labels to return the rental books by end of the semester. To reach out to the Bookstore, contact Bookstore Manager Keanna Hagood at 617 739 2232. 

No, for the safety and well-being of all involved, new student Orientation has been postponed. Emmanuel staff are currently working on alternate plans for Orientation and will communicate directly with accepted students once that information becomes available. In the meantime, we look forward to engaging virtually with our new students as they begin to prepare for their transition to the Emmanuel community. 

Move-out Process

No, you are not required to move out your belongings at this time. The Office of Residence Life will work with you to arrange another time to collect your belongings. Please bear in mind that further developments may factor into the timing of your future visit. 

Given the lengthening of social distancing guidelines through the end of April, Emmanuel is suspending its belonging retrieval process starting Wednesday, April 1. Residence Life will follow up with students in late April on updated timelines for retrieving belongings still on campus.

You can designate another individual to remove your belongings from campus. However, Emmanuel is suspending its belonging retrieval process starting Wednesday, April 1. Residence Life will follow up with students in late April on updated timelines for retrieving belongings still on campus.  

Commuter students requesting to come to campus to retrieve belongings from their lockers should email Kelli Connors at connorsk@emmanuel.edu 

All international students have been sent a separate communication from a staff member in the Office of International Programs. If you have additional questions about this communication, please contact Assistant Director of International Programs Jill Meleedy at meleedyj@emmanuel.edu.

If you are an international student living on campus and are unable to return home, please complete the Residential Student Hardship Exemption Waiver Request.

Students studying abroad should follow the guidance of their program provider. If you have additional questions, reach out to Assistant Director of International Programs Jill Meleedy at meleedyj@emmanuel.edu.

The method in which Residence Life & Housing conducts the Housing Selection process for returning students will be assessed as we move forward with the semester. More information will be sent to all eligible students once the office has reviewed all of the options available.

Bon Appetit will operate during the following hours by location: 


Monday – Friday               8:00 a.m. - 3:00 p.m. 

Atrium Café*  

Monday - Friday 

Breakfast 8:00 a.m.-10:30 a.m. 

Lunch 1:00 a.m.-3:00 p.m. 

Dinner 4:00 -6:00 p.m. 

Saturday - Sunday 

Breakfast/Lunch 10:00 a.m- 12:00 p.m.  

Lunch/Dinner 1:00 - 5:00 p.m.  

Hot and cold meals (including equivalency bundles) will be available to-go and students with meal plans can still swipe up to 5 times per day. 

*Atrium Café hours adjusted as of March 23rd

From Monday, March 23rd-Friday, March 27th, the Mailroom will maintain regular hours (8:00 a.m.-5:00 p.m.). The Mailroom staff will scan all packages and letter mail currently stored in the Mailroom, which will generate an email to students. The email will include the request for a forwarding address and prepaid postage instructions noted below: 

First class mail will be forwarded via an email request by the student. Students should email Evelyn Rodriguez in the Copy Center at copycenter@emmaneul.edu and include their forwarding address.

To forward packages to their homes, students will need to provide the Mailroom with prepaid mailing labels. To process a pre-paid shipping label for a package that arrived to the Mailroom student must:

  • Confirm the package weight with Mailroom staff by sending an email to copycenter@emmanuel.edu. Attention: Evelyn Rodriguez
  • Go online to one of the following web pages:
    • UPS
    • DHL

Once the Mailroom receives your shipping label, staff will mail your package to your home address.

If you feel you will have challenges participating in online instruction due to your access to computing equipment or internet service, please contact the helpdesk so we can assist you. 

The Career Center will communicate directly with internship sites regarding the change to remote work. Students are encouraged to connect with their supervisors to explore if they may complete their internships remotely. If students are unable to complete internship hours due to the inability to work remotely, they should contact the faculty member supervising their internship.

Courses will be transferred online through a series of independent projects. Faculty will adjust or develop assignments directly related to the learning goals of the course. Students will digitally submit work for scheduled critique. Additional feedback will be provided through periodic in progress check-ins. Faculty will be available via email, video conference, or call to offer help and advice as appropriate to the discipline and course. 

Yes, lab sections will continue to run as separate, but linked, courses under the overall umbrella of their lecture courses. While we acknowledge that it is difficult to replace the “hands-on” learning found in the laboratory setting, depending on the expected outcomes and goals of the course, students can expect online and virtual exercises and projects that will replicate the traditional lab experience.

The College remains in ongoing communication with fellow Colleges of the Fenway institutions to determine any changes to their operations. We will continue to communicate any updates to students who are cross registered at these institutions.

The Learning Commons staff will continue to provide detailed information regarding ongoing library services to faculty, students and staff on a dedicated page on the Learning Commons website.  

With the change to online learning for the remainder or the semesterwe want to assure you that that the Career Center is open and available from 8:30 a.m. - 4:30 p.m. Monday through Friday and ready to continue supporting your career development.  

Beginning on Wednesday March 18th, Career Center appointments will be conducted using Teams in Microsoft Office 365. Teams will allow both video and voice call, and will also allow your Career Advisor to share desktop images. You can access this tool on your computer, or you can download the Teams app to your phone from the app store. 

Making an appointment with your Career Advisor will remain the same as before. To join a virtual appointment within Teams: 

  • At your appointment time, log onto Teams using your Emmanuel College credentials.  
  • On the lefthand menu – click “chat.” 
  • Type your Career Advisor’s name into the Search Bar at the very top of your screen. Select their name. 
  • On the next page, click on the video icon to start the call. If you do not have access to a camera, click on the phone icon to begin a call instead. 

Please consider your setting during the appointment time including, lighting, background, and privacy. If you have any questions, please do not hesitate to contact uat CareerCenter@emmanuel.edu, or email your Career Advisor directly. 

  • Individual Tutoring Appointments: As we hear back from tutors this week, we plan to re-open available tutor schedules on the existing WCOnline appointment system. Through WCOnline, tutors can hold individual tutoring appointments with audio/video conferencing, as well as use a whiteboard to interact. WCOnline also offers the ability to work on text/papers directly within the whiteboard. We feel this will provide the best synchronous approach that is closest to our usual in-person sessions. If needed and feasible, students will also be able to opt for a phone appointment with a tutor. We will still require 24-hour notice for students making appointments with peer tutors. 
  • Virtual Study GroupsIf you have an ARC tutor who normally holds study groups/review sessions, we are hoping this can continue virtually. We are asking that tutors consult with the professor(s) of the course to discuss the best method for holding study groups. We are also happy to help brainstorm ideas for this with you and the tutors. To best track and support study groups, we are asking tutors to let us know 48 hours in advance that they will be holding a study group and to obtain a list of attendees, as we normally do for our in-person groups. 
  • Writing, Math and Science Specialists: On a related note, our Writing, Math, and Science Specialists will continue to hold appointments with students through WCOnline video-conferencing, phone, and/or email. Students can continue making appointments through the ARC Specialist schedule on WCOnline for this purpose. 
  • Academic Coaching: We will be opening an additional schedule on WCOnline which will allow students to meet online with an Academic Coach (Krista Aslanian or Wendy LaBron) to support students as they restructure their studies and time management remotely.  
  • Disability Support Services: Alyson Czelusniak and Noelle Galli have reached out to faculty and to students currently registered with DSS with more detailed information. 

Students who currently hold a work-study position on campus are encouraged to connect with their on-campus supervisors to determine whether their role is suitable to continue remotely. In the instances where students are not able to continue their work-study position remotely, they may reach out to the Office of Human Resources to discuss the possibility of alternative options.

Yes. Cross-registration will continue as scheduled. Courses will become available on March 23rd at https://crossregistration.colleges-fenway.org/ and online cross-registration applications will be accepted beginning April 6th.  Applications will be processed on April 13th on a first come first serve basis. Further information will be sent via email from the Office of the Registrar on March 23rd.    

Absolutely. Requests may be submitted via email to regmail@emmanuel.edu . Ideally, students will access forms and scan to us with a handwritten signature. Forms can be found here. If a form is unable to be printed and scanned, please include all pertinent information in an email. Requests will only be processed if sent from your secure Emmanuel College email address.   

Estimated processing time is 1-2 business days upon receipt of the request; however, we cannot determine delivery time due to availability of mail services. NO overnight processing will be available. However, if requested, we will email an unofficial transcript copy to a recipient and indicate the hard copy will be mailed via USPS, if deadlines are a concern. Please note that official transcripts need to be sent via mail. Transcripts will not be available for in person pick up.  Additionally, if any supplemental forms are required to completed and sent with the transcript, please ensure form is included with your transcript request. 

Yes. Registration for the fall 2020 semester is scheduled to begin on Monday, March 30, 2020. On Monday, March 16, 2020, Fall 2020 courses will be published online and students will be notified of their web registration times. With the extension of spring break, advising will begin on Wednesday, March 18th and will transition to online advising. Your academic advisor will develop a plan, which may include virtual meetings or phone calls.

The course drop date has been extended. The College will allow students to drop a course until April 14th without it appearing on their transcript with a “W”. Please note, students will not be allowed to drop below the 12 total registered credits needed to maintain their status as a full-time student, and it is important that they are aware of all implications regarding graduation, major requirements, etc. To drop a course, please send an email to regmail@emmanuel.edu, cc’ing the faculty member and your advisor.  

The College is allowing for students to declare up to two courses this semester as Pass/Fail until April 14th. Certain courses will not apply (4000-level courses, senior capstone courses, and internship courses), and once designated, a student cannot request the Pass/Fail to be reversed at a later date. In addition, actual course grades will be captured in all instances, as other academic program requirements will remain (e.g. needing a C or higher for a course to count towards a student’s major; needed a C- or higher to count in fulfilling another course’s prerequisite). Please use this link to request.  For additional FAQs on the Pass/Fail option for Spring 2020 click here. 

Health and Wellness
Emmanuel’s Counseling Center will continue to serve as a resource for students to ensure that student mental health needs continue to be met during this critical public health response. A majority of in-person counseling appointments will be rescheduled or provided remotely by phone, where appropriate. If additional care is needed, counselor and client will collaborate to determine a plan based on student’s individual mental health needs, current location, and current public health recommendations. The Counseling Center encourages students to reach out by phone to discuss support as needed. The Counseling Center has also developed additional FAQs as it relates to their services for students with additional questions. Click here to read more.

Emmanuel College’s Health Services, along with the Emergency Preparedness Committee and leadership from across the college, are meeting regularly to review the evolving situation and current recommendations from the Centers for Disease Control and the World Health Organization (WHO). We are closely monitoring the situation, relying upon the CDC and WHO to guide our screening and response protocols, and are taking measures to protect the health and well-being of our campus community. We will continue to provide updates to the community through Emmanuel’s COVID-19 website. We would also like to remind the community to practice good hygiene and follow simple measures to lower your risk of getting sick.

Health Services will remain open virtually during regular business hours for the remainder of the semester. Health Services is open when classes are in session. Our regular business hours are Monday through Friday, 9 a.m.- 4 p.m.  We will do our best to continue to care for you while adhering to public health recommendations. 

To request a non-urgent, remote appointment with one of our Nurse Practitioners, please email Kai Dover at doverk@emmanuel.edu.  Kai will return your email within a timely fashion and provide you with next steps.  Appointments maybe conducted over the phone or possibly telemedicine video.  Please ensure you have shared your current cell and email. In some instances we will need to refer you to your local PCP, urgent care or ER, but we are happy to help as a first step in the process.  

If you are on-campus, please call Campus Safety at 617-735-9710 and they will help triage your need. If you are off-campus, please hang dial 9-1-1.  

For students remaining on-campus for the remainder of the spring semester: 

If you have had close contact with someone with COVID-19 or you are not feeling well and are concerned you may have COVID-19, please contact Health Services to speak with a Nurse Practitioner.  To speak with a Nurse Practitioner, please email Kai Dover at doverk@emmanuel.edu.   

For non-residential students, faculty and staff: 

If you have had close contact with someone with COVID-19 or you are not feeling well and are concerned you may have COVID-19, please contact your primary care provider (PCP) to discuss your symptoms. Your PCP may consult with local boards of health to determine if you should be tested for COVID-19 or if you should self-isolate.  

You may also call the Partners COVID-19 triage line at 617 724-7000 to speak with a nurse who will direct you to the Emergency Department if needed or help you schedule a COVID-19 test at an area clinic. 

In addition to contacting your PCP and/or a hotline, please email Lauren Davis, Director of Health Services, at davisla@emmanuel.edu so we can continue to assess the impact on our community. 

Please email Lauren Davis, Director of Health Services, at davisla@emmanuel.edu who will contact the student as well as local boards of health if indicated.     

Please do not notify students or other members of the community about potential exposures to COVID-19.  The College will follow its protocol and work with local authorities to contact anyone who may be at risk. 

Yes, please email Lauren Davis, Director of Health Services, at davisla@emmanuel.edu so we can continue to track and assess the impact on our community.  Health Services will collaborate with the Office of Human Resources.

If you have a health hold on your account, it means part of your Immunization & Health Form is incomplete. Please email Kai Dover at doverk@emmanuel.edu to submit the form/vaccines or if you have any questions. 

The Immunization & Health Form is only due the first year you enter Emmanuel (not annually).  


The CDC continues to advise everyone to follow the steps below to protect against both the flu and the spread of COVID-19: 

  • Cover your cough and sneeze 
  • Wash your hands frequently 
  • Use a barrier, such as a paper towel or tissue, to touch commonly touched surfaces, such as any door handles or elevator buttons. 
  • Stop shaking hands. 
  • Under all circumstances, stop touching your face, eyes, nose, or mouth with your unwashed hands. 
  • Social distancing—staying at least 6 feet away from all other people—should be attempted where possible. 

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