Campus Support

Emergency notification alerts, ticketing systems, department systems, and more.

Check out the tabs below to learn more about available campus support services.

Emmanuel College IDs are granted door and printer access on campus and are also linked to an account to which money can be uploaded and used in the Dining Hall, Muddy Cafe, and at vending machines located in the Administration Building and the Jean Yawkey Student Center.

The Emmanuel College Emergency Notification System, also known as RAVE, is a mass notification system capable of sending unlimited messages to unlimited recipients. Snow and safety alerts are sent to any connected phone or email address. Please visit the link above to update your contact information.

The following link are useful work-order systems for getting help from departments on campus:

Facilities Work Order System*

SchoolDude

*Please note that if you have not yet submitted a Facilities work order request, you will need to register for an account

Marketing Project Planning System

IT Helpdesk Ticketing System

KACE

Departments throughout the college use a variety of systems for different purposes, specific to their workflow. Below are links to some of the most commonly used systems. Please note that these programs are only available through the on-campus network or off-campus through VPN. For technology questions regarding Synoptix, Advocate, Resident, Raiser's Edge, or C-CURE, please contact the IT Helpdesk.

Colleague

ImageNow

Informer

For questions regarding standard hardware setup for Staff and Faculty, please click here. To access the Emmanuel network on your device off-campus, please click here

For tips and tricks about the standard operating system used at Emmanuel, check out Windows 7 Support.  To learn more about internet browsers installed on our devices, please select from the choices below. For support regarding Internet Explorer, please contact the IT Helpdesk.

Google Chrome Help Center

Mozilla Firefox Support

Need Help?
IT Helpdesk
617-735-9966
helpdesk@emmanuel.edu
Administration Building, Room 133

Monday-Friday 8:00 a.m. - 5:00 p.m.